Mr Was there Saturday night, staff and service amazing, Food v good, Bar and restaurant very nice. will definitely be back.

Needs Service Improvements I have visited this location once for a family event. Sadly I won’t repeat this. Brought family members here for Sunday lunch, as I have done many times when occupied by previous owners.

I am taking into consideration the teething problems as new staff learn where things are, but hey the customers are at the tables that’s all that’s important. What I experienced was the most disorganised display of table service I have ever witnessed. The number of inexperienced floor team is simply too concentrated and there is no leader.
Too much to rant on for one discrete experience so summarised below.
[This is feedback for management not individual staff members]

Stop
Staff walking through restaurant with open laptops, and setting down on customer seating to work. This is our dining experience, not your office.
The insane process where food is carried down from kitchen area on a huge tray and both nowhere to set it down, and staff to relieve the waiter of the dishes. This for me was the most telling of what was going on here, great effort put into decor, but nobody has checked how this current space can serve food effectively. Terrible lack of process.
Collecting glasses from table when not finished, please help the staff understand how little or often this is needed.
Bringing out the soup and main course at same time. No apology as simply inexperienced staff did not suspect anything wrong with this.
Service charge. Increase your dish prices if need be, as the food is tasty, but your service is extremely under par.

Start
Hiring an experienced staff member that can build a team into a min level of organisation.
Ensuring proper table management that parties of people can sit together, joining large round tables together does NOT count especially when restaurant half full.
Following up after each course for the next, ensure customers don’t have to chase down your staff for tea/coffee/desserts. Staff not confident in approaching tables to do this.
Team needs to communicate - Your staff all have mics, but they don’t communicate effectively. This is evident when we have to ask for service repeatedly.
Sunday lunches have a certain min expectation nationally. I’m happy to eat gnocchi on a Sunday, but you need a menu to appeal for folks who require more traditional dining.
Portion sizes are particularly small across the whole menu, this is quite noticeable and is sadly unnecessary on sides.

Continue
To deliver nice tasty dishes.
Invest in the local area.

Terrible - service, process and management of same.
Average - tasty, but dishes small and menus extremely limited.
Rating - Poor

Beautiful surroundings - food needs to improve Made a last minute booking for Saturday evening.....restaurant is decorated beautifully, no doubt about it. We were brought to table but I could not say we were greeted warmly by what seemed the senior waitress. The menu was more expensive than I expected for Blackrock but I would not have minded if food had matched the price. We had seafood chowder, it needed better mix of fish, crab claws, think the portion was 7, not enough for price & bruschetta which was tasty but too expensive @ €10 ..... like seriously!
Followed by carbonara was very poor, couldnt eat it. Steak pizza which I think cost €18 but I had to look for pieces of beef on it & there was too much coriander. Fish & chips was fine, but hey can u go wrong cooking that. Overall we said we were glad we tried it but we wouldnt rush up again.....well not until they introduce an early bird for diners willing to eat at 5 or 6pm.

All style but poor menu and food Decided to try the new Clermont recently and having waited to allow teething problems to fade.
The premises are attractive and the staff polite but the menu is very limited for all courses. Our mains had a couple of issues, with request for no dressing/sauce ignored and steak well below the well done requested. The person who ordered steak also said it was tough and stringy - it didn't even look like a striploin cut. Pork belly was cold. No veg seems to be standard unless ordered as a side and even then the char roasted broccoli was laced with chilli which we were not warned about - nobody ate it. The accompanying chips totalled 8 chips!
Overpriced for sure when you see what little you get - particularly as a main course.
If you want cocktails and a pizza then head for the Clermont but if you want a decent selection on a menu and tasty food, there are many more options in Blackrock and Dundalk.

Food inedible Recently went with a group of 13 work colleagues and was extremely disappointed in the food here, after hearing who owns the property I was sure you would at least get a decent steak but this was not to be. The steak tasted of salt not just that the chef has over seasoned it but more like he tried to cure the steak in it. Now after my starter also being awful I ended eating the celery from other people's dishes who had chicken wings I thought maybe it's me, maybe my pallet is off today but no all 3 people in our party said steak was bad resulting in them covering it in pepper sauce to mask the flavour of the salt.

This was not an option for me , I love a good steak and often would eat it without any accompaniments but here I was thankful for them or I would of went home starving as it was I left hungry.

Back to starter I ordered a chicken Cesar salad. The salad consisted of mostly wilted kale and no croutons and the chicken was burnt to a crisp. What was even more shocking was that when waiting staff seen a full starter being returned they didnt ask why.

Desert was and pear and almond tart that was in all fairness a credit to the pastry chef at last something I was able to eat and enjoy.

After travelling from Dublin I was extremely disappointed in this establishment and could and would not recommend it to anyone.

Disappointing Restaurant I made a reservation for last Saturday. It was our 6th engagement anniversary ( and Valentine`s weekend). We arrived on time and was seated between a birthday party table and another table of two near the door on the way to the bathrooms.The restaurant was half empty so I politely asked if we could get another table, but I got just a brief cold answer that all the tables are booked. So we took a table, but I felt very uncomfortable so I went to ask the same lady ( tall, short hair, glasses ) if we could eat in the bar. The answer was no as meal is served in the bar till 4.00pm and it was 4.30pm...Fair enough. Well, she didn`t make any effort to make us feel welcomed. I was hungry and didn`t want to spoil our date with my husband ( these days it`s so special having a date just us as we have two small children ), so we stayed. I ordered a steak and my husband a fish. Steak was delicious, but the vegetables raw and peppercorn sauce very watery. We were asked how was everything when paying our bill. I mentioned the above and got a reply it will be passed to the kitchen. Our experience definitely wasn`t value for money. Will not be in a rush to go back. Not to mention when we were leaving most of the tables which were empty when we arrived were still empty...