Menu & Reservations
Needs Service Improvements I have visited this location once for a family event. Sadly I won’t repeat this. Brought family members here for Sunday lunch, as I have done many times when occupied by previous owners.
I am taking into consideration the teething problems as new staff learn where things are, but hey the customers are at the tables that’s all that’s important. What I experienced was the most disorganised display of table service I have ever witnessed. The number of inexperienced floor team is simply too concentrated and there is no leader.
Too much to rant on for one discrete experience so summarised below.
[This is feedback for management not individual staff members]
Staff walking through restaurant with open laptops, and setting down on customer seating to work. This is our dining experience, not your office.
The insane process where food is carried down from kitchen area on a huge tray and both nowhere to set it down, and staff to relieve the waiter of the dishes. This for me was the most telling of what was going on here, great effort put into decor, but nobody has checked how this current space can serve food effectively. Terrible lack of process.
Collecting glasses from table when not finished, please help the staff understand how little or often this is needed.
Bringing out the soup and main course at same time. No apology as simply inexperienced staff did not suspect anything wrong with this.
Service charge. Increase your dish prices if need be, as the food is tasty, but your service is extremely under par.
Hiring an experienced staff member that can build a team into a min level of organisation.
Ensuring proper table management that parties of people can sit together, joining large round tables together does NOT count especially when restaurant half full.
Following up after each course for the next, ensure customers don’t have to chase down your staff for tea/coffee/desserts. Staff not confident in approaching tables to do this.
Team needs to communicate - Your staff all have mics, but they don’t communicate effectively. This is evident when we have to ask for service repeatedly.
Sunday lunches have a certain min expectation nationally. I’m happy to eat gnocchi on a Sunday, but you need a menu to appeal for folks who require more traditional dining.
Portion sizes are particularly small across the whole menu, this is quite noticeable and is sadly unnecessary on sides.
To deliver nice tasty dishes.
Invest in the local area.
Terrible - service, process and management of same.
Average - tasty, but dishes small and menus extremely limited.
Rating - Poorkangohammer19792/11/2020
Beautiful surroundings - food needs to improve Made a last minute booking for Saturday evening.....restaurant is decorated beautifully, no doubt about it. We were brought to table but I could not say we were greeted warmly by what seemed the senior waitress. The menu was more expensive than I expected for Blackrock but I would not have minded if food had matched the price. We had seafood chowder, it needed better mix of fish, crab claws, think the portion was 7, not enough for price & bruschetta which was tasty but too expensive @ €10 ..... like seriously!
Followed by carbonara was very poor, couldnt eat it. Steak pizza which I think cost €18 but I had to look for pieces of beef on it & there was too much coriander. Fish & chips was fine, but hey can u go wrong cooking that. Overall we said we were glad we tried it but we wouldnt rush up again.....well not until they introduce an early bird for diners willing to eat at 5 or 6pm.sunnygirl19692/23/2020
Food was inedible The food is overpriced. No Smirnoff ice. Tiny portions. The beef sandwich I got was freezing I had to send it back so my partner ate his ribs ( 3 bites and it was gone it was that small ) while I was there with just chips and mayo. No garlic dip?? The food came back again but it was disgusting. This time round they had put the tiniest amount of crispy onions on it that wasn’t on the first one that was supposed to be on it it was almost like an insult. The staff are lovely I feel sorry for them I don’t think the table beside us were happy either. The nice lady host didn’t charge for the wine as a sorry what else could she do. I read the reviews before going but I still wanted to give it a chance and was excited however I could never return. They don’t seem to want to improve judging by the other reviews. I left starving after paying 35 Euro so we went to rocksalt cafe and thankfully they saved the day.Roving2297352/18/2020
Mr Was there Saturday night, staff and service amazing, Food v good, Bar and restaurant very nice. will definitely be back.E995LIthomasd2/24/2020
Very poor evening meal I have enjoyed 4 visits to the Clermont at lunchtime. The menu isn't extensive at lunchtime but the food my friends and I ordered was very good. The interior is very nice, the seating comfortable and the service ok. I visited last night with friends for an evening 'dinner'. Two of us ordered spaghetti carbonara, which was practically inedible. It had no flavour at all and wasn't even hot, when served. We didn't make a fuss, but we won't return in the evening again. Thankfully there are other much better options in Ireland's tidiest small townHalloweentourist2/21/2020
All style but poor menu and food Decided to try the new Clermont recently and having waited to allow teething problems to fade.
The premises are attractive and the staff polite but the menu is very limited for all courses. Our mains had a couple of issues, with request for no dressing/sauce ignored and steak well below the well done requested. The person who ordered steak also said it was tough and stringy - it didn't even look like a striploin cut. Pork belly was cold. No veg seems to be standard unless ordered as a side and even then the char roasted broccoli was laced with chilli which we were not warned about - nobody ate it. The accompanying chips totalled 8 chips!
Overpriced for sure when you see what little you get - particularly as a main course.
If you want cocktails and a pizza then head for the Clermont but if you want a decent selection on a menu and tasty food, there are many more options in Blackrock and Dundalk.Rock2058527952/09/2020